Privacy Policy

This Privacy Policy explains how Creative Kiwi collects, uses, stores, and shares personal information when you visit creativekiwi.lk, contact us, request a quote, or engage with our services.

Privacy Contact Details

Location

Public Contact Details

Sri Lanka

Creative Kiwi
2A Suleiman Terrace, Jawatte Road, Colombo 05
+94 75 954 5454
prabath@creativekiwi.com.au

Australia

Creative Kiwi
80 Alexander Street, Manly, NSW 2095
+61 481 863 523
andy@creativekiwi.com.au

1. Who we are

Creative Kiwi is a video production and visual storytelling business that offers services including commercials, explainer videos, video editing, consultation, VFX, 3D animation, AI generative videos, and real estate videos.

This Privacy Policy applies to personal information collected through the website, enquiry forms, estimate forms, email, phone, WhatsApp, social media interactions, and other direct communications with us.



2. Information we collect

We may collect the following categories of information:

  • Identity and contact information, such as your name, company name, email address, phone number, and address.
  • Project and enquiry information, such as the type of video service you need, project requirements, timelines, budget-related details, and messages you submit through our forms or direct channels.
  • Communication records, including emails, calls, WhatsApp messages, meeting notes, quote requests, and follow-up correspondence.
  • Technical and usage information, such as IP address, browser type, device information, pages visited, referral sources, approximate location, and interactions with our website or advertisements.
  • Marketing and engagement data, including whether you viewed, clicked, or submitted a form after interacting with our content on platforms such as LinkedIn or other social channels.
  • Any other information you voluntarily provide to us.

3. How we collect information

We collect information directly from you when you fill out a form, request an estimate, contact us by email or phone, message us on WhatsApp, interact with us on social media, or otherwise submit information to us.

We may also collect information automatically through cookies, analytics tools, pixels, or similar technologies used to understand website traffic, improve performance, and measure advertising results.

4. Why we use your information

We may use your information to:

  • Respond to enquiries and provide quotations, consultations, or project proposals.
  • Deliver services, manage projects, and communicate with clients and partners.
  • Operate, secure, and improve our website and service experience.
  • Track the effectiveness of campaigns, including LinkedIn and other digital advertising.
  • Maintain records, administer our business, and comply with legal obligations.
  • Send updates, service-related communications, or marketing messages where permitted by law.

5. Cookies and advertising technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to remember preferences, understand visitor behaviour, improve site performance, and measure ad effectiveness.

This may include tools provided by third-party platforms such as LinkedIn, Meta, Google, or similar advertising and analytics providers, if used from time to time. These tools may collect device identifiers, browser information, IP address, page activity, and conversion-related data.

You can control cookies through your browser settings. Disabling some cookies may affect how the website functions.

6. Legal basis for processing

Where applicable, we process personal information because it is necessary to respond to your request, perform a contract, operate our legitimate business interests, comply with legal obligations, or because you have given consent.

7. How we share information

We do not sell your personal information. We may share it only where reasonably necessary, including with:

  • Service providers that help us host, maintain, analyse, market, or secure our website and business operations.
  • Production, creative, technology, payment, legal, accounting, or administrative partners involved in providing our services.
  • Advertising and analytics platforms that help us understand campaign performance.
  • Regulators, courts, law enforcement, or other parties where disclosure is required by law or reasonably necessary to protect our rights.

8. International transfers

Because Creative Kiwi publicly lists contacts in Sri Lanka and Australia and may work with overseas clients, partners, and service providers, your information may be processed in countries other than the one in which you are located. We will take reasonable steps to ensure such transfers are handled in a secure and lawful manner.

9. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to manage enquiries, deliver services, maintain records, resolve disputes, and comply with legal, tax, accounting, or regulatory obligations.

10. Data security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, disclosure, or loss. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

11. Your rights and choices

Subject to applicable law, you may have the right to request access to personal information we hold about you, request correction, request deletion, object to certain processing, withdraw consent where processing is based on consent, or opt out of direct marketing communications.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before actioning your request.

12. Third-party links and platforms

Our website may contain links to third-party websites, social media platforms, or external services such as WhatsApp, LinkedIn, YouTube, Facebook, Instagram, or TikTok. We are not responsible for the privacy practices of those third parties, and you should review their privacy policies separately.

13. Children’s privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children without appropriate authority or consent.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updated version should be posted on the website with a revised effective date.

15. Contact us

If you have any privacy-related questions, requests, or complaints, you may contact Creative Kiwi using the following details:

Creative Kiwi
Website: https://creativekiwi.lk/
Sri Lanka contact: Prabath Kuruppu | +94 75 954 5454 | prabath@creativekiwi.com.au
Address: 2A Suleiman Terrace, Jawatte Road, Colombo 05

Australia contact: Andy Sephton | +61 481 863 523 | andy@creativekiwi.com.au
Address: 80 Alexander Street, Manly, NSW 2095

Explainer Videos

Explainer videos transform complex ideas into engaging, easy-to-understand stories. Using creativity, humor, and animation, they simplify intricate products or services—just like watching a fun, informative cartoon. These videos bridge the gap between your brand and potential customers, giving them a clear understanding of what you offer and guiding them toward a buying decision.

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Commercials

A great commercial is more than just an ad—it’s a story that captivates, connects, and converts. By blending compelling narratives with sharp, visually striking execution, commercials create memorable brand moments that leave a lasting impression. At Creative Kiwi, we craft commercials that don’t just sell; they spark conversations and turn viewers into customers. Because in a world of distractions, the best stories always win.

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Thumbstoppers

In today’s fast-scrolling digital world, capturing attention in seconds is an art—and that’s where thumbstoppers come in. These short, high-impact videos are designed to disrupt the scroll, spark interest, and deliver a message in an instant. Whether it’s a quick product reveal, a snappy brand moment, or an eye-catching visual effect, our thumbstoppers ensure your brand stands out in the blink of an eye.

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VFX (Visual effects)

Want to take your visuals beyond the ordinary? VFX is the key to pushing creative boundaries. From subtle enhancements like color correction and scene cleanups to mind-blowing transformations—such as placing your character in an intergalactic battle over an emperor’s prized lunchbox—we bring your wildest visions to life. With cutting-edge AI-driven techniques, we deliver Hollywood-grade VFX at half the cost and time of traditional methods.

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3D Animation

3D animation delivers an unparalleled visual experience, turning abstract ideas into dynamic, eye-catching content. Whether you’re showcasing a product’s intricate features, crafting a futuristic commercial, or building a surreal, dreamlike world, 3D animation brings limitless creative possibilities. From high-energy marketing visuals to detailed educational content, this medium adapts to your needs with cinematic precision.

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AI generative videos

AI-powered video production is rewriting the rules of film making. Whether you need ultra-realistic renders or mind-bending, out-of-this-world visuals, our AI video team turns ideas into cinematic masterpieces in record time. Imagine producing a Hollywood-level film in half the time it usually takes—at a fraction of the traditional cost. With us and AI, your most ambitious video projects are closer than ever.

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Real estate videos

A well-crafted real estate video does more than showcase a property—it creates an experience. Whether it’s a high-end residence, a stylish apartment, or a commercial space, our videos capture the atmosphere, functionality, and unique appeal of each location. With cinematic storytelling, immersive drone footage, and seamless editing, we turn property listings into visual masterpieces that attract buyers and drive sales.

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Video editing

Every great film, commercial, or promo starts with a solid vision—but editing is where it truly comes to life. Whether you’re a director, cinematographer, or production house looking for expert editors, we’ve got you covered. With decades of experience in commercials, documentaries, short films, and promotional videos, we ensure your content flows seamlessly, maintains its emotional tone, and hits just the right rhythm—whether it’s fast-paced, cinematic, or deeply immersive.

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Consultation

Navigating the world of video production can be overwhelming—but with expert guidance, it becomes a game-changer for your business. Whether you’re a production house looking to refine your execution, a small agency needing a seamless video production partner, or a brand eager to harness video for growth, we provide tailored consultation to help you succeed. From crafting compelling video strategies to optimizing production workflows, we ensure your videos not only look great but deliver real results.

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